1. Shipping Information
We strive to get your favorite products to your doorstep as quickly and safely as possible.
- Standard Shipping: We offer reliable delivery across Nepal. Shipping costs are calculated at checkout based on your location.
- Processing Time: Orders are typically processed within 1–2 business days. Delivery timelines vary depending on your destination.
2. Returns Policy
If you aren’t completely satisfied with your purchase, we are here to help. You may return eligible items within 24 hours of delivery.
- Refund Amount: For returned items, we provide a refund of the order total minus the original shipping costs.
- Condition: Items must be unopened, unused, and in their original packaging to qualify for a return.
- Return Shipping: The customer is responsible for the cost of shipping the item back to our warehouse.
3. Exchanges
Love the product but need something different? We offer easy exchanges.
- Exchanges are subject to product availability.
- To initiate an exchange, please contact our support team at [sales@glamgalli.com / +977-9813138910].
- The item being exchanged must be in its original, pristine condition.
4. How to Start a Request
To begin a return or exchange, please follow these steps:
- Contact our customer service team with your Order Number.
- Provide a brief reason for the return or exchange.
- Once approved, we will provide you with the return address and further instructions.