1. Business Identity & Registration
- Ownership: This website is owned and operated by [SHREEM ENTERPRISE PVT LTD], Kathmandu, Nepal.
- Legal Compliance: We are registered with the Department of Commerce, Supplies, and Consumer Protection (DOCSCP).
- Tax Information: Our Permanent Account Number (PAN) / VAT number is [610472888]. All prices are inclusive of 13% VAT where applicable.
2. Product Authenticity & Safety
- Authenticity Guarantee: Glam Galli guarantees that all international brands (CeraVe, Aveeno, etc.) are 100% genuine.
- Cosmetic Safety: All products sold comply with the Cosmetic Products Regulation, 2074.
- Disclaimer: Skincare results vary. We recommend a patch test before use. We are not liable for individual skin reactions; please consult a dermatologist for medical concerns.
3. Electronic Contracts & Orders
- Binding Agreement: By clicking “Place Order” or “I Agree,” you enter into a legally binding electronic contract under the E-commerce Act, 2081.
- Confirmation: You will receive an electronic invoice/receipt via email or SMS immediately after purchase.
4. Pricing & Delivery
- Price Policy: The price displayed at checkout is final. No “hidden” charges will be added after the order is placed.
- Shipping Fee: For all orders, a flat fee applies accordingly to the shipping location.
- Timeline: We aim to deliver within 1–2 business days (Kathmandu Valley) and 3–5 business days (Outside Valley).
5. Returns and Refunds (Mandatory 15-Day Rule)
- Return :
- The product is defective or damaged.
- The product does not match : If you aren’t completely satisfied with your purchase, we are here to help. You may return eligible items within 24 hours of delivery.
- Refund Amount: For returned items, we provide a refund of the order total minus the original shipping costs.
- Condition: Items must be unopened, unused, and in their original packaging to qualify for a return.
- Return Shipping: The customer is responsible for the cost of shipping the item back to our warehouse. the description/image on our site.
- Conditions: For hygiene reasons, skincare items must be unopened, with the original seal intact.
6. Data Privacy & Security
- Data Protection: We protect your personal data (Name, Phone, Email) using industry-standard encryption.
- Retention: Transaction records are maintained for 5 years as required by the Income Tax Act.
- Privacy: Your data will not be shared with third parties except for delivery purposes.
7. Grievance Redressal (Customer Complaints)
- If you have a complaint, please contact our Grievance Officer:
- Name: [Insert Name]
- Email: [Insert Email]
- Phone: [Insert Phone Number]
- We are legally required to acknowledge your complaint within 24 hours and resolve it within 15 days.